/Shipping
RETAIL
Shipping and handling fees - $8.30 per order for retail customers
within the continental United States.
WHOLESALE
Free shipping for wholesale customers. Wholesale customer discounts average from
30-50% less retail price [Contact Us] for a wholesale price list.
[ We use Priority U.S. Mail 2nd day delivery unless otherwise specified. ]
In Stock, Items are shipped the day they are ordered if the order is placed before 1:00 pm Mon.-Fri. (excluding Holidays). Otherwise, the order will be shipped the following business day. Wholesale orders take 2-3 weeks to deliver depending on the items ordered.
Returns
We will accept returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange within 15 days of receipt of the product. You must notify us in advance of your return. We must receive the product back within 10 days of notification of intent to return. It must arrive undamaged in saleable condition. This means no tags removed or damage to special packaging. Refunds will be credited back in the same method payment was made. We do not refund shipping. Returns sent without an authorization are subject to a 20% restocking fee.
Damaged Goods
If goods are damaged during shipment, save the item, the box, and all packing material. Notify us and we will place a claim with the carrier. Please contact sales@jordanas.com, Instructions for returning damaged goods will be provided by email. The customer is responsible for taking care of their item(s), once received. We do not issue reimbursements for intentional customer abuse to products.
